Return & Refund

Hey there — it’s okay, sometimes things don’t turn out the way we expect.

At Koreline, we get it. Whether you changed your mind or your plush just didn’t feel quite right, we’ll do what we can to make things easy and kind.

We wrote this policy ourselves, in plain words, so you know exactly how returns and refunds work around here.

1. Our Promise

Every plush and pillow leaves our hands soft, clean, and carefully packed.

But if something arrives damaged, wrong, or simply not what you hoped for — don’t worry. We’ll fix it.

We want you to feel happy with what you receive. If not, we’ll make it right.

2. Return Window

You have 30 days from the day your order arrives to request a return.

That gives you time to unwrap it, give it a squeeze, and decide if it feels right for you.

After 30 days, we might not be able to process a return, but you can always reach out — we’ll still listen.

3. Conditions for a Return

To be eligible for a return, your item should:

·       Be unused, clean, and in the same condition you received it

·       Come back in its original packaging (if possible)

We can’t accept returns on items that were clearly used, stained, or damaged after arrival — plushies are gentle souls and hard to resell once loved.

4. How to Start a Return

Just email us at support@koreline.shop with:

·       Your order number

·       A short note about what went wrong

·       A few photos (if something arrived damaged or incorrect)

We’ll reply within 24 hours (often much sooner) with simple next steps — no forms, no back-and-forth.

5. Refunds

Once your return arrives and is approved, we’ll process your refund within 7 days back to your original payment method.

You’ll get an email once it’s done.

Depending on your bank or card provider, it might take a few more days to appear on your statement.

If you’d prefer a replacement instead of a refund, just say so — we’ll send a new plush your way.

6. Exchanges

Need a different size or just changed your mind about the color? Totally fine.

You can exchange your order for another plush or pillow of equal value.

Email us and we’ll help you set it up — we don’t want you stuck with something that doesn’t make you smile.

7. Non-Returnable Items

A few things can’t be returned for safety and hygiene reasons, such as:

·       Items marked “final sale”

·       Gift cards or digital products

·       Plushies that were customized or personalized

If you’re unsure, just ask — we’ll be honest about what’s possible.

8. Damaged or Wrong Items

If your order shows up damaged or incorrect, please send us a photo as soon as you can.

We’ll either send a replacement right away or issue a refund — whichever you prefer.

No need to return the damaged item unless we ask for it.

We don’t want you dealing with more hassle than necessary.

9. Shipping Costs for Returns

For most cases, return shipping is at your expense — unless it was our mistake (like a wrong or faulty item).

In that case, we’ll cover the cost completely.

We always try to keep it fair, clear, and simple.

Let’s Stay Cozy

If you ever want to reach us, we’re right here — ready to listen, help, or simply share a moment of softness.

Email: support@koreline.shop

Customer Hours: 9 AM – 5 PM (local U.S. time)

Response Time: within 24 hours (usually much sooner)

Thank you, truly, for letting Koreline be part of your space, your days, and maybe even your hugs.

From our little world to yours — stay soft, stay cozy.